Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns and Exchanges
Brand new, products can be returned within 30 days of order invoice date. These products must be returned in 100% brand new condition, unopened, unused, with no blemishes or signs of installation, complete with all original parts and accessories. Shipping costs are non-refundable, and a 20% restocking fee will apply. In some cases, the restocking fee can be waived if the value of the returned products is used as an in-store credit. In the event that a customer refuses delivery of a package, a return shipping charge will be made by the shipping carrier. This charge will be deducted from the customer's credit.

Warranty
All products, unless noted otherwise, are covered by a minimum 365 day (one-year) warranty for repair against manufacturer defects. This coverage is provided by the manufacturer and/or Life After Bass. Contact the manufacturer or our returns team for further details as instructions and terms vary by manufacturer and/or product.

Important Details and Exclusions
Refund or exchange option: If your product is new, then you may choose an exchange or a refund for the product returned.

Refund method: Refunds are issued to the same form of payment used on your original transaction.

Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (eg. vehicle alternators).

Products must be new and show no signs of use or installation or Life After Bass will refuse the return. In the event that you return a non-new item and do not accept the refusal of the return, we will charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:

Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
-Tags, stickers and other manufacturer labels removed or tampered.
-Missing parts or the original product packaging is damaged or tampered.
-A different serial number than the one Life After Bass shipped.
-Physical damage from drops, liquid, mishandling or similar.
-Product(s) returned that were damaged due to improper packaging.
-Mounted or used subwoofer enclosures and speaker boxes.
-Blown, punctured or fried speakers, subwoofers and amplifiers.

Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify Life After Bass of any damage that occurred during shipment.

When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.

Legal exceptions: There is no restocking fee if the product is unopened or if the purchase and the return occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

How will I know if you've received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued or unavailable, then you will be eligible for non-refundable store credit towards another product. After 30 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs
All customers will pay return shipping. For most returns, we offer a discounted UPS Shipping Label program for US customers that can be purchased directly through your Life After Bass account.

Original paid shipping costs for orders that are not free shipping are deducted from your refund, store credit or exchange towards alternate products. However, shipments that include express shipping fees, shipping to non-free destinations (APO/FPO, AK/HI/PR, International, and others) will result in a deduction.

International customers and those outside the 48 Continental USA are responsible for all shipping costs to and from our facility. Your original shipping is non-refundable and will be deducted from any refund or credit issued.

Missing a Package or Never Received Your Order
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:

-Verify the shipping address on the order is where you have been looking for the package.
-Look for a notice of attempted delivery.
-Look around the delivery location for your package.
-See if someone else such as a neighbor or co-worker has accepted the delivery.
-Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.